I’ve paid, but it’s not unlocked
Make sure Vibeforge is signed in to the account used at checkout. The app checks for payment confirmation automatically after checkout; confirmation can arrive after the browser finishes. If access is still missing, email your account email, purchase date and Dodo order/payment reference to support. Never send passwords, sign-in codes, full card numbers or card security codes.
A completed payment should not need another purchase. If the app says a checkout needs confirmation, contact support before paying for a replacement.
Cancel monthly renewal
Use Cancel subscription or Manage billing in Account settings. Confirmed means no further renewal is scheduled; access normally lasts to the date already paid for. Pending means confirmation has not arrived. Failed/retrying means an attempt was unsuccessful and automatic retries continue; use Manage billing or contact support if renewal is near.
A Lifetime upgrade requests monthly cancellation automatically, but check its status. Signing out or uninstalling does not cancel. Cancellation and a refund request are separate.
Request a refund or report a charge
Email Vibeforge support with your purchase email, order/payment reference, date and issue (such as a duplicate charge or missing access). Dodo Payments is the merchant of record; you can also use the support route on your receipt. Requests are reviewed under the purchase terms and applicable law. Cancellation does not automatically refund unused days.
No extra blanket refund guarantee or fixed refund window is promised here. Mandatory consumer rights are unaffected. See Dodo’s buyer terms and Vibeforge’s terms. If approved, refund processing and arrival depend on Dodo and the payment method; support can check its status.
Privacy or account deletion
Email a privacy request, preferably from your account email. Read the deletion procedure and retention exceptions. There is no in-app deletion button. We review active billing before deletion; deleting local files alone does not remove an online account or provider records.